Last updated: July 20, 2026
This Shipping Policy explains how SoulGate Inc. processes, ships, and delivers physical product orders placed through our online store.
1. Order Processing Time
Orders are typically processed within 1 to 5 business days after payment is successfully received. Processing time does not include weekends, public holidays, carrier transit time, customs clearance, or delays outside our reasonable control.
During high-volume periods, product launches, holidays, supplier delays, or unusual events, processing may take longer. If there is a significant delay, we may contact you using the email address provided at checkout.
2. Shipping Destinations
We ship to the destinations shown as available at checkout. If your address is not accepted at checkout, we may not currently support shipping to that location.
International shipping availability may vary by product, carrier, destination country, customs restrictions, and shipping provider limitations.
3. Delivery Estimates
Delivery estimates shown on the website or at checkout are estimates only and are not guaranteed unless expressly stated as a guaranteed service. Estimated delivery times may vary depending on destination, carrier, customs processing, weather, public holidays, incomplete address details, and other external factors.
As a general guideline, domestic U.S. orders may take approximately 3 to 12 business days in transit after shipment, and international orders may take approximately 7 to 25 business days in transit after shipment. Actual timing may vary.
4. Shipping Charges
Shipping charges, if any, are displayed at checkout before you submit payment. Shipping charges may depend on destination, shipping method, order value, weight, product type, or promotional offers.
5. Tracking
When tracking is available, we will send tracking information to the email address provided at checkout. Tracking updates may take time to appear after the carrier receives the package.
6. Customs, Duties, and Import Taxes
For international orders, the recipient is responsible for any customs duties, import taxes, brokerage fees, VAT, tariffs, or other charges imposed by the destination country. These charges are not controlled by SoulGate Inc. and are not included in product prices or shipping charges unless expressly stated at checkout.
We are not responsible for customs delays, import refusal, package seizure, abandoned packages, or additional local fees.
7. Incorrect or Incomplete Address
Please review your shipping address carefully before placing an order. We are not responsible for delayed, lost, or returned packages caused by incorrect, incomplete, or outdated address information provided by the customer.
If a package is returned due to an address issue, refusal, failed delivery, or failure to collect, additional shipping fees may apply to reship the order.
8. Lost, Delayed, or Stolen Packages
If tracking shows that a package was delivered but you did not receive it, please first check with household members, neighbors, building management, the local carrier, or the delivery location. Contact us at support@64grams.com and we will review the issue.
We are not responsible for packages stolen after confirmed delivery, but we may assist with carrier claim information where available.
9. Split Shipments
Orders containing multiple items may ship in separate packages depending on product availability, fulfillment location, carrier requirements, or packaging needs. You may receive more than one tracking number.
10. Delayed Shipment and Customer Options
If we cannot ship within the stated or estimated processing time, or within 30 days where no shipment time was stated, we may notify you and provide available options, which may include waiting for shipment, choosing an alternative where available, or cancelling the order for a refund.
11. Contact
For shipping questions, contact:
SoulGate Inc.
30 N Gould St #64957
Sheridan, WY 82801
United States
Email: support@64grams.com